Contact Policy

At Glazebharat Private Limited, we prioritize clear and effective communication with our customers. This Contact Policy outlines how you can get in touch with us for inquiries, support, and other business-related matters.

  1. Customer Support Hours

Our customer service team is available to assist you during the following hours:

  • Monday to Friday: [Insert Timeframe, e.g., 9:00 AM - 6:00 PM]
  • Saturday: [Insert Timeframe, e.g., 10:00 AM - 4:00 PM]
  • Sundays & Public Holidays: Closed

You can contact us outside of these hours, and we will respond as soon as possible on the next business day.

  1. How to Contact Us

You can reach our customer service team using the following methods:

  • Email: For general inquiries or support, please email us at support@glazeb.com. We aim to respond within [Insert Timeframe, e.g., 24-48 hours].
  • Phone: For immediate assistance, please call us at (+91) 99626 54152. Phone lines are open during customer support hours.
  • Mailing Address: For written correspondence, please send letters to:
    Glazebharat Private Limited
    Address: Balimunda,
    Bhadrak, Odisha, 756164
    India
  • Website Contact Form: You can also use the contact form on our website https://www.glazeb.com. We will respond within [Insert Timeframe].
  1. Technical Support

For technical issues related to our machinery products, you can contact our technical support team via:

  • Technical Support Hotline: (+91) 99626 54152
  • Technical Support Email: support@glazeb.com

Please provide as much detail as possible about the issue, including the model number, date of purchase, and any error messages or symptoms you’ve noticed. Our team will work to resolve the issue promptly.

  1. Order Inquiries

For inquiries regarding your order status, shipment tracking, or order modifications, please contact our sales support team at:

  • Order Support Email: support@glazeb.com
  • Order Support Phone: (+91) 90408 76676
  1. Business Inquiries

For partnership opportunities, bulk purchases, or other business-related inquiries, you can reach our business development team at:

  • Business Inquiries Email: support@glazeb.com
  1. Response Time

We strive to respond to all customer inquiries within [Insert Timeframe, e.g., 24-48 hours] during business days. For urgent issues, we recommend contacting us by phone for faster assistance.

  1. Escalation Process

If your issue is not resolved to your satisfaction, you can escalate the matter by:

  1. Requesting to speak with a supervisor through our customer service hotline.
  2. Emailing support@glazeb.com with the subject line “Escalation – [Your Issue]”.

Our escalation team will review your case and contact you within [Insert Timeframe, e.g., 2 business days].

  1. Privacy and Data Protection

Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy. We are committed to protecting your data and will use it solely for the purpose of assisting you with your inquiry.

  1. Feedback and Complaints

We value your feedback. If you have suggestions on how we can improve our services or if you want to file a complaint, please contact us at:

  • Feedback/Complaints Email: support@glazeb.com
  1. Contact Us

If you have any other questions or need assistance, don’t hesitate to reach out:

Glazebharat Private Limited
Address: Balimunda, Bhadrak, Odisha 756164 in India
Email: support@glazeb.com
Call us: (+91) 90408 76676

https://www.glazeb.com